Refund Policy
Supplixo Refund Policy
At Supplixo, we are committed to your satisfaction. If you are not completely happy with your purchase, we offer a 30-day refund policy to ensure your peace of mind.
30-Day Refund Policy
If you are unsatisfied with your purchase for any reason, you have 30 days from the date of delivery to request a refund. To be eligible, the item must be unused, in its original packaging, and in the same condition that you received it.
How to Request a Refund
To initiate a refund, please contact us at raheelkhanaustralia@gmail.com or call us at +61 2 8103 4638 with your order number and details of the issue. Our team will assist you in processing your return and refund request.
Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and the amount will be automatically credited to your original payment method within 5-7 business days.
Non-Refundable Items
Certain items are non-refundable, including:
- Gift cards
- Items marked as final sale
- Downloadable software products
Shipping Costs
Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless otherwise stated.
Exchanges
If you wish to exchange an item, we will be happy to process an exchange within 30 days of receiving your order. Please follow the same steps as for a refund to begin the process.
Late or Missing Refunds
If you haven’t received your refund after the specified processing time, please check with your bank or credit card company first. If you’ve done this and still have not received your refund, contact us at raheelkhanaustralia@gmail.com.
Contact Us
For any questions regarding our refund policy or assistance with your return, don’t hesitate to contact us at raheelkhanaustralia@gmail.com or call us at +61 2 8103 4638.