FAQ'S

Supplixo FAQs

We understand that you may have some questions about our products and services. Below are some of the most frequently asked questions to help you with your shopping experience at Supplixo.

1. What types of products does Supplixo offer?

We offer a wide range of products including home essentials, tech gadgets, health & beauty products, and more. Our goal is to provide innovative and practical items that make your everyday life easier.

2. How long will it take to receive my order?

We strive to process and ship all orders as quickly as possible. Standard shipping typically takes 8-10 business days, but delivery times may vary depending on your location. You will receive a tracking number to follow your order.

3. Do you offer free shipping?

Yes! We are pleased to offer free shipping on all orders, so you can shop without worrying about extra shipping costs.

4. Can I return a product if I’m not satisfied?

Yes, we offer a 30-day refund policy. If you’re not completely satisfied with your purchase, you can return the product within 30 days for a refund, provided the item is unused and in its original packaging. Please see our Refund Policy for more details.

5. How do I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to check the status of your delivery through our shipping partner's website.

6. What payment methods do you accept?

We accept a variety of secure payment methods, including major credit and debit cards. Our payment process is safe and encrypted to protect your information.

7. Do you ship internationally?

At this time, we only ship within Australia. We are working to expand our shipping options in the future.

8. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at raheelkhanaustralia@gmail.com or call +61 2 8103 4638. Once the order is processed, we may not be able to make changes.

9. What should I do if I receive a damaged item?

If your order arrives damaged or defective, please contact us immediately with photos of the product and packaging. We will work with you to resolve the issue and provide a replacement or refund.

10. How can I contact customer support?

You can reach our customer support team via email at raheelkhanaustralia@gmail.com or by phone at +61 2 8103 4638. We are available during our business hours:

• Monday to Friday: 9:00 AM – 6:00 PM
• Saturday: 10:00 AM – 4:00 PM
• Sunday: Closed